Privacy Policy for verdon.shop
This Privacy Policy explains how TileCrest Showroom (“we”, “us”, “our”) collects and processes personal data when you use https://verdon.shop (the “Site”). By accessing the Site, you agree to this Privacy Policy.
1. Introduction
We operate in Birmingham and across Birmingham, Solihull, Sutton Coldfield. Our processing follows the UK GDPR, the Data Protection Act 2018, and—where applicable—the CCPA. This document describes data categories, purposes, lawful bases, retention, sharing, user rights, cookies, and contact routes.
2. Data We Collect
Personal data: name, email, phone number, address, project details submitted via forms or email to info@verdon.shop.
Technical data: IP address, device identifiers, browser type, pages viewed, and referrers collected via server logs and analytics.
Cookies & similar tech: essential cookies for security/session; analytics cookies to understand usage; advertising cookies to measure campaign performance.
3. How We Use Data
We use data to provide quotes, deliver tiles shop services in Birmingham, answer enquiries, schedule visits, invoice, and provide aftercare. We also use data to maintain security, debug, prevent fraud, and improve content relevance for visitors in the UK.
Lawful bases include performance of a contract, legitimate interests (running and protecting the business, marketing similar services), and consent (non-essential cookies and certain marketing).
4. Sharing with Third Parties
We share data with processors who help run TileCrest Showroom—hosting providers, email services, CRM tools, analytics platforms, and payment providers. Each processor is bound by a data processing agreement. We may disclose information where required by law or to defend legal claims.
5. Third‑Party Services
We use tools such as Google Analytics to understand traffic and improve the Site. These services may set their own cookies and process pseudonymous identifiers and usage data. Advertising networks may record conversions to optimise ads in the UK. See our Cookies Policy for specific cookie categories and controls.
6. Retention & Security
We retain enquiry records for up to 24 months after last contact unless a longer period is required for tax or legal compliance. We implement technical and organisational measures—encryption in transit, role‑based access, regular updates, and least‑privilege—to protect data.
7. Your Rights
Under UK GDPR you can request access, rectification, erasure, restriction, portability, and objection. CCPA residents may opt‑out of “sale”/“sharing” for cross‑context behavioural advertising. To exercise rights, email info@verdon.shop and include “Privacy Request” in the subject.
8. Children
Our services are not directed to children under 13. We do not knowingly collect data from children. If you believe a child provided data, contact us to delete it.
9. Changes
We may update this Policy. The “Last updated” date reflects the latest version. Continued use of https://verdon.shop means you accept the revised terms.
10. Contact
Controller: TileCrest Showroom, 145 Corporation Street, Birmingham B4 6TB, United Kingdom. Email: info@verdon.shop. Phone: +44 121 517 0842.
Last updated: August 2025.